Terms and Conditions

Last updated: 21 october 2022

By accessing or using DubaiVisas.com, you agree to be legally bound by these Terms. Please read this document carefully.

These Terms and Conditions (the “Terms”) is a legally binding agreement by and between an individual user (“you” and “your”) accessing or using the website https://DubaiVisas.com, the related domain names, software and services (collectively, “DubaiVisas.com”) and the owner and operator of DubaiVisas.com, namely, YOYO TRAVELS having a registered place of business at Office 1201, Nassima Tower, Sheikh Zayed Road, Dubai, The United Arab Emirates, and the license no. 916968 (“we,” “us,” and “our”). YOYO TRAVELS maintains DubaiVisas.com. These Terms apply to DubaiVisas.com only; the Terms do not apply to any third-party software, websites, and services integrated with DubaiVisas.com. You must agree to all provisions of these Terms to be eligible to access or use DubaiVisas.com. If you do not agree with one or more provisions of these Terms, you are not allowed to use DubaiVisas.com.

1. Application

2. Purpose of DubaiVisas.com

3. Fees and Payments

4. Intellectual Property

5. Prohibited Use

6. Records of Compliance

7. Warranty Disclaimer

8. Limitation of Liability

9. Release

10. Indemnification

11. Term and Termination

12. Governing Law and Disputes

13. Final Provisions

14. Contact

1. Application

   1. Our services. DubaiVisas.com provides information about obtaining visas in UAE and facilitates the online visa application process. If the functionality of DubaiVisas.com permits, DubaiVisas.com may also offer hotel booking, airline ticketing, and holiday packages for travellers to UAE. Our services are delivered digitally (usually, via email) within the time frames specified on our website or communicated by us (usually, 5 working days). We do not deliver any physical products, documents, or materials.

   2. Application form. To apply for a visa in UAE, you must complete the application form available on DubaiVisas.com (the “Application Form”). When completing the Application Form, you will be asked to submit your personal details (e.g., full name, email address, phone number, address, passport numbers, and travel information), read our Privacy Policy, and accept these Terms. We reserve the right to decline the Application Form for any reason whatsoever, at our sole discretion. Each visa application must be done and paid independently; therefore, if you wish to submit multiple visa applications, you will need to submit each Application Form separately and pay the applicable Fees (as defined hereunder) for each Application Form. The processing times for the Application Forms are up to 5 working days from the moment you send your Application Form to us. If your Application Form is approved or denied by the UAE government, we will send you an email notification and the information and documents pertaining to your visa (if applicable).

   3. Eligibility. By completing the Application Form, you acknowledge and agree that:

      • You have read the documents specified in section 1.2 and agree to abide by these Terms;

      • You agree to comply with all provisions of these Terms and all applicable laws;

      • You have the capacity to conclude legally binding agreements;

      • You will provide full, complete, and accurate information, including personal data, and agree to amend it as soon as any changes occur;

      • You will not provide any information that is false, misleading, defamatory, or erroneous;

      • You are not under any type of judicial interdiction; and

      • You are a human individual or an individual acting on behalf of a business entity, and not a machine (machine-generated Application Forms are not allowed).

   4. Authorisation. If you act on behalf of another person in accepting these Terms or submitting the Application Form, you warrant and undertake that you have the requisite power, authority, and necessary rights to act on behalf of that person and bind the person to these Terms. We are not responsible in any manner and bear no liability for your activities carried out without such authorisation.

   5. Identity verification. We reserve the right but are not under obligation to verify the Application Forms, including, without limitation, verifying the identity, location, payment methods, and email addresses. The verification may include requesting official documents (e.g., government issued ID) confirming your identity. You agree to supply us the requested information to keep your Application Form active. We reserve the right to temporarily suspend your Application Form during the verification process and reject the Application Form if the verification fails. The UAE government authorities may also conduct verification of your Application Form or other documents at any time; we are not responsible for such verification.

   6. Suspension of the Application Form. We reserve the right to suspend or terminate any Application Form that provides false or misleading information or otherwise violates any provision of these Terms.

   7. Trade limitation. We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of the UAE.

2. Purpose of DubaiVisas.com

   1. Your relationship with us. We provide DubaiVisas.com for the purpose of facilitating applications for visas in UAE. We do not intervene in the communication between the UAE government authorities and you. Our responsibilities with regard to the visas are limited to facilitating the availability of DubaiVisas.com. By using DubaiVisas.com, you acknowledge and agree that the respective government authorities and not us are solely responsible for processing the Application Forms, issuing or rejecting visas, and providing any information or warranties related thereto. We are not liable for any direct, indirect, consequential or inconsequential loss or damage that results from the Application Forms and any transactions made between you and the UAE government authorities as a result of your use of DubaiVisas.com.

   2. Fees, taxes and benefits. The users are responsible for:

      • Paying all fees and duties with regard to the documents required for obtaining visas through DubaiVisas.com or visas requested or issued by using DubaiVisas.com;

      • Obtaining appropriate insurance related to the visas and making sure that the terms and conditions of the insurance policy do not contravene to the Terms; and

      • Upon our request, cooperating with us in any audits by providing information and records about the documents required for obtaining visas through DubaiVisas.com or visas requested or issued by using DubaiVisas.com.

   3. Service Contracts. If the functionalities of DubaiVisas.com permit, you may use DubaiVisas.com for concluding service contracts (the “Service Contracts”) with third parties (e.g., accommodation and travel service providers) (the “Providers”). If you decide to enter into the Service Contract with the Providers through DubaiVisas.com, you and the Provider will be deemed to be the “Contractors". We do not intervene into the communication between the Contractors as well as negotiation, conclusion, and execution of the Service Contracts. Unless explicitly specified otherwise on DubaiVisas.com, our responsibilities with regard to the Service Contracts are limited to facilitating the availability of DubaiVisas.com. The formation of the Service Contracts does not create employment, partnership, joint venture, or other service relationships between the Contractors and us. By using DubaiVisas.com, you acknowledge and agree that the Provider is solely responsible for providing services under the Service Contract and any information or warranties related thereto. We are not a party to the Service Contracts and, therefore, we are not liable for any direct, indirect, consequential or inconsequential loss or damage that results from the Service Contracts and any transactions made between the Contractors as a result of their interactions through DubaiVisas.com. The Contractors are entitled to (i) enter into additional agreements governing the Service Contracts and (ii) agree on the terms and conditions of the Services Contracts, provided that (a) the agreed terms shall not expand or amend these Terms and (b) in case there is a conflict between the terms of the Service Contract and these Terms, the Terms shall prevail. You are solely responsible for carrying out appropriate checks regarding the Providers, including, without limitation, their relevant trade and industry accreditations, qualifications, legal authorisations, the scope of insurance, and availability schedule prior to concluding the Service Contracts.

   4. Abuse of the Service Contracts. You agree to report any abuse related to the Service Contracts without undue delay to us. We reserve the right but are not under any obligation to investigate the reported abuse and impose proportional sanctions on the user suspected to abuse. We shall not be responsible for any late or incorrect reporting of abuse.

   5. Disputes between the Contractors. We are not responsible for any disputes that arise between the Contractors, nor are we obliged to receive or process complaints against the Contractors or resolve disputes between the Contractors, unless the complaint concerns the performance of our legal or contractual obligations under these Terms. In case you intend to obtain an order from any arbitrator or any court that might direct us to take any action regarding the dispute, you agree to: (i) give us at least 10 (ten) business days notice of the hearing and (ii) pay to us in full the fees corresponding to the reasonable value of the services to be rendered pursuant to the order.

3. Fees and Payments

   1. The Fees.Your use of DubaiVisas.com and certain services provided by us is subject to the applicable service fees (the “Fees”). The Fees are specified on our website. The Fees may include visa fees. By concluding a service contract with us, you agree to pay the Fees in accordance with the schedule of the Fees and the terms and conditions in force at the moment the service contract is concluded. The Fees remain valid for as long as (i) they are featured on DubaiVisas.com or (ii) as communicated by us. The Fees are subject to a change without prior notice to you.

   2. Taxes.Unless indicated otherwise,the Fees include all applicable sales taxes (e.g. VAT), levies, and other duties.

   3. Payment processing. Payments can be made by using a credit card. Visa or MasterCard debit and credit cards in USD will be accepted for payment. Once you make a payment, the confirmation notice will be sent to you via email within 24 hours of receipt of payment. Please note that multiple bookings or orders may result in multiple postings to the cardholder’s monthly statements. The cardholder must retain a copy of transaction records and our policies and rules. All payments are processed by our third-party payment processors. You are responsible for ensuring that all payment information is correct and the funds necessary for paying the Fees are available. You are also responsible for maintaining the confidentiality of your account. You shall not hold us liable for payments that are not processed due to your error (e.g., incorrect payment information), the failure of the payment processors to process the Fees, or if the payment is refused for any other reason.

   4. Cancellation. Once you send us your Visa Application Form and make a payment of the fees due, you cannot cancel your order. Any visa applications once sent to DubaiVisas.com, cannot be cancelled under any circumstances. We kindly request you to review your visa application(s) carefully before making your payment to us.

   5. Refunds. DubaiVisas.com does not offer any payment refunds. payments once made are non-transferrable, and/or non-refundable. DubaiVisas.com shall not refund any payments for any services under any circumstances, whether the visa application(s) is/are approved, rejected, or whatsoever, by the UAE Government. The UAE Government is the only authority that grants approval or may reject any visa applications as deemed appropriate.

4. Intellectual Property

   1. Our Content. Most of the content available on DubaiVisas.com, including all information, source code, data, logos, marks, designs, graphics, pictures, video files, sound files, illustrations, graphics, and similar (collectively, “ Our Content”) is owned by us, our partners, agents, licensors, vendors, and/or other content providers. Our Content is protected by applicable intellectual property laws and international treaties. You are not allowed, without obtaining prior written authorisation from us, to copy, distribute, make available, disassemble, make alterations, decompile, reverse engineer, translate, adapt, rent, loan, use, lease or attempt to grant other rights to Our Content to third parties, or use any manual or automated means to scrape any content available on DubaiVisas.com.

   2. The DubaiVisas.com brand. You may not use the brand, the word or figurative trademarks associated with DubaiVisas.com, us, or third-party trademarks without prior consent of a trademark owner. You are not allowed to use such brands and trademarks in any way that suggests that we sponsor, endorse, or associate with you without obtaining prior written consent from us.

   3. Third-party intellectual property. Some of the intellectual property assets, such as third-party trademarks, featured on DubaiVisas.com may be owned by other third parties. Such third-party intellectual property does not belong to us and it remains the property of the respective third-party proprietors.

   4. Copyright infringement claims. If you have any grounds to believe that any content available on DubaiVisas.com violates your or third party’s intellectual property rights, please contact us and express your concerns or request to remove the allegedly infringing content. We will reply to your copyright infringement claim as soon as possible but no later than 2 weeks. Before sending your claim, please make sure that you sign it and include information that would allow us to locate the allegedly infringing content.

5. Prohibited Use

   1. When using DubaiVisas.com, you are required to follow our guidelines outlined in this section 5. Please be advised that we work closely with law enforcement and we report any inappropriate content that may infringe applicable laws.

   2. You are not permitted to use DubaiVisas.com in any manner that substitutes or contributes to the following activities (the list is representative and not exhaustive):

      • Any unlawful activity, including violation of any laws, statutes, ordinances, or regulations;

      • Fraud;

      • Provision of false, inaccurate, or misleading information;

      • Sharing content that depicts or incites others to commit acts of violence or may result in injuries, physical harm, and emotional distress;

      • Spreading malware (e.g., viruses, worms, Trojan horses), spam, and other illegal messaging;

      • Spreading ethnically, racially, or otherwise objectionable information;

      • Sharing sexually explicit, nude, libellous, harassing, violent, defamatory, abusive, profane, vulgar, threatening, hateful, obscene behaviour and terrorism-related content;

      • Advertising or encouraging the use of tobacco, alcohol, and any illegal substances;

      • Copying, distributing, renting, reselling, modifying, compromising, damaging, disabling, impairing, and overburdening DubaiVisas.com;

      • Interfering with or abusing other users of DubaiVisas.com;

      • Using bots, scripts, and other automated methods; and

      • Collecting and disclosing any information about the users of DubaiVisas.com.

   3. Reporting inappropriate content. If you think that some of the content available on DubaiVisas.com is inappropriate, infringes these Terms, applicable laws, or your right to privacy, please contact us immediately by email at [email protected].

6. Records of Compliance

   1. You agree to create and maintain records that document your compliance with the Terms, including, but not limited to, payment obligations and compliance with immigration laws. Upon our request, you agree to provide copies of the said records to us or any third parties acting on our behalf. You are solely responsible for creating, maintaining, storing, and backing up your records. Nothing in these Terms is construed as a requirement for us to (i) monitor or assess your compliance with the Terms or the terms of the Application Forms or (ii) store, backup, retain, or grant access to the records.

7. Warranty Disclaimer

   1. We provide DubaiVisas.com on “as available,” “as is,” and “with all faults” basis. To the extent permitted by the applicable law, we do not make any representations or warranties about the reliability, suitability, and accuracy, for any purpose, of DubaiVisas.com, any content featured on DubaiVisas.com, whether provider by us, the users, UAE government authorities, or by third parties, and hereby disclaims all warranties regarding DubaiVisas.com and its operation. It is your sole responsibility to verify and assess the fit for the purpose of DubaiVisas.com prior to using it and to decide whether or not DubaiVisas.com fits for the intended use.

   2. By using DubaiVisas.com, you acknowledge that we may use third-party suppliers to provide data processing, software, hardware, storage, networking, and other technological services. The acts and omissions of third-party suppliers may be outside of our reasonable control. To the maximum extent permitted by law, we exclude any liability for any loss or damage resulting from the acts and omissions of such third parties.

   3. Nothing in these Terms shall affect any statutory rights that you are entitled to as a consumer and that you cannot contractually agree to alter or waive.

8. Limitation of Liability

   1. Unless otherwise excluded or limited by the applicable law, we will not be liable for any damages, including, but not limited to, incidental, punitive, special or other related damages, arising out or in connection with your use of DubaiVisas.com, the decisions made by UAE government authorities, any content made available through DubaiVisas.com, whether provided by us or by third parties, or any transactions concluded through DubaiVisas.com.

9. Release

   1. You hereby absolutely and unconditionally release and forever discharge us and any and all participants, parent corporations, subsidiary corporations, affiliated corporations, insurers, indemnitors, successors and assigns thereof, together with all of the present and former directors, officers, agents and employees of any of the foregoing, from any and all claims, demands or causes of action of any kind, nature or description, whether arising in law or equity or upon contract or tort or under any law or otherwise, which you have had, now has or have made claim to have against any such person for or by reason of any act, omission, matter, cause or thing whatsoever arising from the beginning of time to and including the date of these Terms, whether such claims, demands and causes of action are matured or unmatured or known or unknown.

10. Indemnification

    1. You hereby agree to indemnify, defend, save, and hold harmless us, our members, officers, directors, and other agents from and against all claims, liabilities, causes of action, damages, judgments, attorneys’ fees, court costs, and expenses which arise out of or are related to your use of DubaiVisas.com, the Application Forms, issued or refused visa applications, violation of the rights of a third party, failure to perform as required, or result form conduct while engaging in any activity outside the scope of these Terms before, during or after the termination of the Terms. This obligation of indemnification survives the expiration or termination of the Terms. You agree to cooperate with any and all litigation arising from or related to DubaiVisas.com or us, as appropriate.

11. Term and Termination

    1. Term. The Terms shall commence on the day you accept the Terms and continue until terminated by us.

    2. Termination. We reserve the right, at our sole discretion with or without a notice to you, to terminate the Terms. The Terms shall be terminated automatically if you breach any provision of the Terms.

    3. Amendments. We reserve the right to modify the Terms at any time, effective upon posting of an updated version on DubaiVisas.com. Such amendments may be necessary due to the changes in the requirements of laws, standards, regulations, new features of DubaiVisas.com, or our business practices. We will send you a notification (if we have your email address) about any material amendments to the Terms that may be of importance to you. You are responsible for regularly reviewing the Terms on this page to stay informed. The modifications will be effective on the day they are posted. Your continued use of DubaiVisas.com after any changes shall constitute your consent to such changes. We also reserve the right to modify the services provided through DubaiVisas.com at any time, at our sole discretion.

    4. Survival. After termination of the Terms, the provisions of the Terms that expressly or by their nature contemplate performance after the Agreement terminates or expires will survive and continue in full force and effect.

12. Governing Law and Disputes

    1. Dispute resolution. You agree to resolve any disputes arising out of or relating to these Terms by means of negotiation with us. If the dispute cannot be resolved by means of negotiation, the dispute shall be submitted to the courts in Dubai.

       Residents of the European Union may also refer to the EU ODR platform at https://ec.europa.eu/consumers/odr.

    2. Governing law. The United Arab Emirates is our country of domicile. These Terms shall be governed and construed in accordance with the laws of the United Arab Emirates, without regard to its conflicts of law provisions.

13. Final Provisions

    1. Age limitations. DubaiVisas.com is not intended for use by persons under the age of 18. Parents or legal guardians of minors may use DubaiVisas.com for obtaining visas or ordering other services for minors. However, we do not conclude any service contracts or transact with minors. Customers using the website who are Minor /under the age of 18 shall not apply for UAE e-Visa via our website and shall not transact on or use the website.

    2. Entire agreement. These Terms, together with the documents referred to therein, represent the entire agreement between you and us regarding your relationship with us.

    3. Waiver. A failure of either party to the Terms to enforce a provision of the Terms shall in no event be considered a waiver of any part of such provision. No waiver by either party of any breach or default by the other party shall operate as a waiver of any succeeding breach or other default or breach by such other party. No waiver shall have any effect unless it is specific, irrevocable and in writing.

    4. Assignability. You are not allowed to assign your rights under the Terms. We are entitled to transfer our rights and obligations under the Terms entirely or partially to a third party by giving a prior notice to you. If you do not agree to the transfer, you can terminate the Terms with immediate effect by stopping to use DubaiVisas.com.

    5. Severability. To the extent that any provision of the Terms is deemed unenforceable, all remaining provisions of the Terms shall not be affected thereby and shall remain in full force and effect.

    6. Force majeure. The availability of DubaiVisas.com may be affected by factors, which we cannot reasonably control, such as bandwidth problems, equipment failure, acts and omissions of our third-party service providers, or force majeure events; we take no responsibility for the unavailability of DubaiVisas.com caused by such factors.

    7. Prevailing language. The English language version of the Terms will be controlling in all respects and will prevail in case of any inconsistencies with translated versions.

    8. Electronic records. Any notices related to your use of DubaiVisas.com shall be delivered electronically and not in paper form. You hereby agree to receive the said notices in electronic form.

14. Contact